My Role

I joined a team of researchers and designers already in the field to lead research for the next platform design and development phase. The team had already developed a high-fidelity prototype of the platform MVP based on research performed with one of many functional groups within the organization. My role was to lead the research effort to understand the platform needs of four other functional groups identified by the organization and determine if the business requirements/ features developed for the MVP would also be relevant for these groups.

My Work

We began research by working with our internal business process transformation team to identify the most worthwhile platform opportunities within each functional group. Next, we reviewed the relevant process flowcharts and process walk-through interviews facilitated by our process team to develop an understanding of the high-level business processes and specific user tasks for each of the identified functional groups. Our next step was to determine whether or not the features from the MVP were also relevant to the other functional groups and their business objectives. To mitigate bias in understanding which features were relevant, I decided that instead of soliciting feedback on the existing features, we would first understand what the pain points were specific to each functional group and subsequently understand whether or not the features from the existing prototype could be leveraged to provide a solution.

To achieve this, we developed and facilitated a series of virtual workshops for each functional group.

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Workshop Activities

1) Validated our understanding of the business processes and related tasks,

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2) Identified pain points across the current process,

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3) Co-created initial solutions to solve for the major pain points experienced by employees. The workshops allowed us to unearth significant pain points impacting employees' productivity and collaboratively ideate several potential solutions.